Terms of service

Last updated: 11/09/2025

Welcome to TrustBotics®. By visiting our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our site.

 1. General Information

This website is operated by TrustBotics Ltd. Throughout the site, the terms “we”, “us” and “our” refer to TrustBotics. By accessing or using our services, you agree to be bound by these Terms of Service, including any additional terms and policies available on this website.

You must be at least 18 years old to purchase from our store. Our products are intended for personal use and may not be resold without prior written consent. You agree not to use our products for any unlawful or unauthorized purpose.

All products are subject to availability. We reserve the right to limit quantities. We make every effort to display our products as accurately as possible. However, colours, packaging and materials may vary slightly due to screen differences or supply updates. All descriptions and pricing of products are subject to change without notice.

By placing an order, you agree to provide complete and accurate billing and delivery information. We accept payments through secure third-party providers. If your payment is declined, we are not responsible for delays or cancellations. You agree to update your account information, including card details and addresses, so we can complete your transactions successfully.

Delivery times are estimates and may vary. TrustBotics is not responsible for delays caused by postal services, couriers, or customs procedures. Risk of loss passes to you once the order is handed to the courier. 

You may return eligible items within 30 days of delivery, provided they are unused, sealed (foil may be removed for testing only), and in their original packaging. Returns must follow our Return Policy available here: https://trustbotics.co.uk/policies/refund-policy. Final sale items and gift cards are non-returnable.  

We may provide access to third-party tools or links. We are not responsible for their content, accuracy, or reliability. Your use of any third-party service is at your own risk and subject to their terms.

Any feedback, suggestions, or ideas you provide may be used by TrustBotics without obligation to compensate you. You agree not to post unlawful, offensive, or misleading content through our site.

Your submission of personal information is governed by our Privacy Policy, which you can find here: https://trustbotics.co.uk/policies/privacy-policy.

Occasionally, information on our site may contain errors or inaccuracies (e.g. product descriptions, pricing, promotions, shipping charges, or availability). We reserve the right to correct these errors at any time without notice.